Shipping and Delivery Policy

Delivery Policy for Ôtentik

At Ôtentik, we are committed to providing a smooth and efficient delivery experience to our valued customers. Our delivery policy is designed to ensure quick order processing, accurate shipments, and exceptional customer satisfaction.

Order Processing

Once an order is placed on our website, our team starts processing it within 24 hours. Orders received during weekends or holidays will be processed on the next business day.

Shipping Methods

We offer standard shipping.

Shipping Fees

Currently, we do not charge any shipping fees.

Delivery Times

For standard shipping, delivery may take 3 to 5 business days within the province of Quebec and across Canada. We do not deliver internationally.

Order Tracking

Once the order is shipped, we do not provide a tracking number.

Customers are responsible for providing an accurate and complete shipping address during the checkout process.

We will not be held responsible for delivery delays or non-deliveries resulting from incorrect or incomplete address information.

International Delivery

Currently, we do not deliver internationally.

Delivery Confirmation and Signature

All orders will require a signature upon delivery to ensure a secure and successful receipt of the package.

If you have any questions or concerns regarding our delivery policy, please feel free to contact our customer service team at 1-833-OTENTIK (1-833-683-6845).