Shipping and Delivery Policy
Delivery Policy for Ôtentik
At Ôtentik, we are committed to providing a smooth and efficient delivery experience to our valued customers. Our delivery policy is designed to ensure quick order processing, accurate shipments, and exceptional customer satisfaction.
Once an order is placed on our website, our team starts processing it within 24 hours. Orders received during weekends or holidays will be processed on the next business day.
We offer standard shipping.
Currently, we do not charge any shipping fees.
For standard shipping, delivery may take 3 to 5 business days within the province of Quebec and across Canada. We do not deliver internationally.
Once the order is shipped, we do not provide a tracking number.
Customers are responsible for providing an accurate and complete shipping address during the checkout process.
We will not be held responsible for delivery delays or non-deliveries resulting from incorrect or incomplete address information.
Currently, we do not deliver internationally.
Delivery Confirmation and Signature
All orders will require a signature upon delivery to ensure a secure and successful receipt of the package.
If you have any questions or concerns regarding our delivery policy, please feel free to contact our customer service team at 1-833-OTENTIK (1-833-683-6845).