Ôtentik & Proud Inc.

Privacy Policy

This policy applies to all personal data processing carried out by Ôtentik & Proud Inc. and aims to inform the user about how Ôtentik & Proud Inc. processes personal data (including details of the type of personal data collected and the purpose of their processing), and the rights of the user regarding their data.
If you have any questions about the Privacy Policy, you may contact Ôtentik & Proud Inc. by:
  • Head office: 9130 Rue Saint-Urbain, Montréal, QC H2N 1S7 Number 4
  • Telephone: +1 (833) 683-6845
The user can establish direct and effective communication with Ôtentik & Proud Inc. by written communication sent to one of the addresses indicated or also by sending an email to: info@otentikproducts.com. In addition, the information of the controller of personal data is listed below:
Identification of Treatment
Following the regulations in force regarding the protection of personal data, Ôtentik & Proud Inc. collects personal data to provide services and for communication purposes when the user:
Personal Data Collected
Ôtentik & Proud Inc. collects information when visiting its website, and mainly by completing its registration forms. The collection of personal information is always done in a legal, fair and by the regulations in force. We collect the following types of information:
  • First and last names;
  • Address;
  • Telephone number;
  • Gender;
  • Date of birth;
  • Credit card data for the purchase of products;
  • Billing address;
  • Delivery address;
  • Email address.
As a general rule, when personal data is requested to use a service or access certain content, its provision will not be mandatory, except in cases where it is specifically indicated that it is data necessary for the provision of the service. In this case, the user can freely choose not to register and/or not to subscribe to the services. The user declares and guarantees that all the data he provides are true and accurate and undertakes to keep them up to date. Changes may be communicated to the Data Protection Officer or the address indicated in Section 2. Likewise, the user acknowledges that the data requested by Ôtentik and Proud Inc. are necessary, adequate and not excessive to achieve the purposes expressed in Section 5, which would be impossible to achieve if this data is not provided. Any false or inaccurate statement resulting from the information and data provided, as well as the damages that this information could cause, will be the responsibility of the user.
The personal data requested from the user will be used for the following purposes:
  • In case of subcontracting the services offered via the Website, to create and maintain the commercial relationship, as well as to carry out the activities and provide the services of Ôtentik & Proud Inc. (including, without limitation, the management, administration, provision and improvement of services).
  • Send newsletters, as well as commercial communications, promotions and/or advertisements from Ôtentik & Proud Inc., occasionally or periodically. Thus, the email address that the user indicates by completing the form on the Website may be used to send information and updates on the request for services, as well as news from Ôtentik & Proud Inc. (occasionally or periodically), updates, information about related products or services, among others. This processing is based on our legitimate interest in promoting our products and services.
  • Conduct an investigation or contest.
  • Personalize the user experience, increasing our ability to meet their needs.
  • Improve the website and the services offered by Ôtentik & Proud Inc., based on the legitimate interest of Ôtentik & Proud Inc. to constantly improve its products and services.
  • Process transactions and comply with legal obligations to which Ôtentik & Proud Inc. is subject, such as tax obligations. The data subject to processing will not be used for purposes other than or incompatible with those mentioned above and having motivated their collection. Notwithstanding the foregoing, it is specified that the recorded data may be used, in addition to the purposes for which they were expressly collected, for statistical purposes, incident management or market research. However, if the personal data is processed for a purpose other than that initially specified during the collection of said data, a compatibility analysis will be performed by Ôtentik & Proud Inc. per the applicable regulations. Processing will only be authorised if the initial purpose is compatible with the new purpose or authorised on an independent legal basis. In these cases, the user will be informed of changes in purpose or legal justification for the processing of his data.
We remind the user that he can oppose the sending of commercial communications (unsubscribe) and stop receiving emails from Ôtentik & Proud Inc., reliably informing Ôtentik & Proud Inc., who will proceed to the interruption as soon as possible after receipt of this communication. For this purpose, it may send an email to the address indicated in Section 2, a postal mail addressed to the address indicated in Section 2 hereof, or directly follow the unsubscribe instructions detailed at the end of each email from Ôtentik & Proud Inc..
How do we use your information?
We will use the information we collect about you for the following purposes:
  • Administrative information
  • Collect customer feedback
  • Customer order management
  • Support
  • Dispute Resolution
If we wish to use your information for other purposes, we will ask for your consent and will only use your information after we have received your consent and then, only for the purposes for which we grant your consent, unless we are required by law to do otherwise. We will keep your personal information in our databases for up to 36 months after user accounts have been inactive or as long as we need it to achieve the purposes for which it was collected, as detailed in this privacy policy.
By providing personal data to Ôtentik & Proud Inc., the user declares to fully and unreservedly accept their processing by Ôtentik & Proud Inc. The user gives his free, express and informed consent for Ôtentik & Proud Inc. to use the data collected for the purposes indicated in Section 5 hereof as well as their integration into a database Ôtentik & Proud Inc.. Ôtentik & Proud Inc. processes the data of the legitimate user in:
  • the subscription of the Ôtentik & Proud Inc. services by the user, following the Terms and Conditions that are available to the user at the end of the completion of the service request form. (before a possible hiring) and), that the user (after reading), and) if he agrees, can accept by checking the box provided for this purpose; and
  • the free, informed and unequivocal consent of the user, made after having read the said Privacy Policy where Ôtentik & Proud Inc. informs of the processing that it will carry out with the user’s data, and if the user agrees, by checking the box that was included for this purpose in the service request form. Data processing is not covered by any of the above legal bases.
The data will be destroyed or archived when it is no longer strictly necessary or relevant for the purposes detailed in Section 5 above. In particular, personal data will be kept for as long as the business relationship is in force (and insofar as the user has not previously requested their deletion) and during the period during which obligations, compensation and/or liability may arise as a result of the business relationship or services provided. Ôtentik & Proud Inc. informs that it will retain essential information to identify the origin of the data stored during the period of the customer’s relationship with Ôtentik & Proud Inc. and/or the revocation of consent by the user by the information of Section 5 of this Privacy Policy and/or the time required by applicable law.
Confidentiality / Assignment / International Transfer – Do we disclose data to third parties?
Ôtentik & Proud Inc. will keep personal data collected private and confidential, and will not use them for purposes other than those set out in Section 5. Ôtentik & Proud Inc. requires the signing of confidentiality and personal data processing agreements by its employees and third parties who provide services that access the content of the databases of data (or include such obligations in service agreements it signs with its suppliers as set out in the following paragraph). The personal data of the user collected by Ôtentik & Proud Inc. will not be transferred, sold, exchanged, transmitted and/ or communicated to a third party outside Ôtentik & Proud Inc. without the consent of the user unless required by law and/or to provide services to the user. This includes certain employees and service providers who enable Ôtentik & Proud Inc. to maintain the Website operational, comply with the purposes set out in Section 5, and/or provide services to the user, who has assumed the obligation to maintain the confidentiality of the data provided and undertake to comply with the applicable regulations on the protection of personal data, at the time of hiring. Contracts with service providers specify the purpose, scope, content, duration, nature and purpose of data processing, In particular: Ôtentik & Proud Inc. may share the personal information provided with controlling companies, affiliates, subsidiaries, related companies and/or intermediaries related to Ôtentik & Proud Inc.. Ôtentik & Proud Inc. may share certain personal information provided by the user internally within Ôtentik & Proud Inc., with certain services, such as administration, marketing or IT.
  • In some cases, Ôtentik & Proud Inc. transfers personal data based on a legitimate interest and the economic and technical benefits related to the use of specialized providers. In this sense:
    • Envato Agile Website Locator. Ôtentik & Proud Inc. uses this plugin to integrate maps on the Website. Integration with ASL collects the user’s postal code to identify the hair care consultant closest to the user. The user can consult the privacy policy and other legal aspects of said company at the following link: https://www.envato.com/privacy/
    • Google. Ôtentik & Proud Inc. uses the GTM (Google Tag Manager) on its website to collect information on the number of visits to the pages, for analytical purposes. Integration with Google Maps allows Google to collect the user’s IP address as well as other information. The User may review the Privacy Policy and other legal aspects of the Company at http://www.google.com/intl/en/policies/privacy/
    • YouTube. The Website has links to YouTube in connection with videos related to Ôtentik & Proud Inc.. As indicated in Section 14 below, by using these links the user leaves the Website and is redirected to the YouTube page. The user can view the privacy policy and other legal aspects of YouTube through the following link: https://policies.google.com/privacy?hl=en
    • Instagram. Ôtentik & Proud Inc. has integrated Facebook components into the Website. Ôtentik & Proud Inc. uses the link to its official Facebook page for publication and advertising. The User may consult the Privacy Policy and other legal aspects of such company at the following link: https://en-en.facebook.com/about/privacy/
    • YouTube. The Website contains links to Linkedin. As indicated in Section 14 hereof, by using these links the user leaves the Website and is redirected to Linkedin. The user can view the privacy policy and other legal aspects of LinkedIn at the following link: https://www.linkedin.com/legal/privacy-policy.
Social networks
Ôtentik & Proud Inc. also uses social networks, such as Facebook or Instagram, and has integrated features of these networks into its services. The user can use these social networks only insofar as he is registered and has accessed the corresponding social network with his user ID. There are links from these social networks to the Website of Ôtentik & Proud Inc. and vice versa. These social networks have their privacy policies and terms and conditions, over which Ôtentik & Proud Inc. does not interfere and has no control. Finally, the user should be aware that Ôtentik & Proud Inc. may (and that Ôtentik & Proud Inc. reserves the right to) disclose its information in the following cases:
  • if required by a judicial or administrative authority;
  • if necessary to exercise your rights as a user under the General Conditions of Ôtentik & Proud Inc. and this Privacy Policy;
  • if necessary to comply with the law;
  • whether such data could be useful for the protection of the rights of third parties;
  • relevant to the protection of the rights, property or security of Ôtentik & Proud Inc., its controllers, subsidiaries, affiliates, directors, managers, employees, users or the general public;
  • where there are well-founded reasons related to public safety, national defence or public health.
Ôtentik & Proud Inc. declares its intention to adopt the necessary technical and organizational measures to guarantee the security, integrity and confidentiality of the data by the regulatory provisions in force for the collection, use and protection of personal information, to avoid its falsification, loss, consultation or unauthorized processing. Ôtentik & Proud Inc. does not guarantee absolute confidentiality in the use of the website since the possibility that unauthorized third parties are aware of it should not be excluded. The user acknowledges that the existing technical means ensuring safety are not inviolable and that even when all reasonable safety precautions are adopted, it is possible to undergo manipulations, destruction and/or loss of information. If a security incident is detected that involves a significant risk for the data owner, this event will be communicated without delay to the competent supervisory authority, accompanied by the corrective measures implemented and/or to be implemented. Ôtentik & Proud Inc. is not responsible for the loss or deletion of data by users. Similarly, Ôtentik & Proud Inc. declines all responsibility for any damage caused by computer viruses. Finally, the user must also take steps to protect their information. Ôtentik & Proud Inc. insists that its users take every precaution to protect their personal information when browsing the Internet. It is at least advisable to periodically change the password, using a combination of letters and numbers, and make sure to use a secure browser.
Data Owner Rights and Procedures to Respond to Data Exercise
The data owner may at any time exercise the rights of access, rectification, cancellation, opposition, limitation of processing, portability, confidentiality and deletion concerning his data. The exercise of these rights can be done by the user himself, through an email to info@otentikproducts.com, or by written communication to the Data Protection Officer at Samy.Tagba@otentikproducts.com, or by one of the procedures provided for in the applicable regulations. Ôtentik & Proud Inc. may request the necessary data to validate the identification of the owner of the data. The deletion of certain data will not be carried out when it could cause damage to the legitimate rights or interests of third parties, or when there is a legal obligation to keep the data.
Appointment of a Data Protection Officer
Ôtentik & Proud Inc. has appointed a delegate for the application and control of this Privacy Policy who may be contacted by:
Training – is training available?
The staff of Ôtentik & Proud Inc. whose functions are related to the processing of personal data is trained to ensure better protection of personal data and the rights of their owners.
Third-Party Links – Does our website contain links to other websites?
The website may contain links to third-party websites, with or without advertising content, whose privacy policies are foreign to Ôtentik & Proud Inc.. The linked websites are not linked to Ôtentik & Proud Inc. and their existence does not presuppose in any way that there is any suggestion, invitation or recommendation to visit the places of destination or any kind of link or association between Ôtentik & Proud Inc. and these websites. Ôtentik & Proud Inc. is not responsible for the content, use and activities of these linked websites, nor for damages, current or possible, material or moral, direct or indirect, suffered by users and resulting from the information contained in these websites or the relationship that users may establish with third parties whose services have been published on the website. Notwithstanding the foregoing, any comments on these linked websites will be useful to Ôtentik & Proud Inc. to improve the services and/or ensure the integrity of the Website. Ôtentik & Proud Inc. undertakes to do everything possible to prevent the existence on its website of links to websites with illegal content.
When the user accesses the website, Ôtentik & Proud Inc. may store certain information on his computer in the form of a «cookie» or similar file. The Website uses cookies to:
  • Collect data on website traffic and
  • Improve the user experience while using the website.
The user should be aware that to browse the Website, he doesn’t need to authorize the installation of cookies sent by the website. This may only be required for certain services. The user can erase cookies from the hard drive of his computer, and prevent access to his computer either through his browser or by choosing the corresponding option when asked about the possibility of using cookies for these purposes and in compliance with the Cookie Policy of the Ôtentik &Proud Inc. website. Cookies are files of information that a website or the provider of certain services of the website transfers to the hard disk of the user’s computer via the browser program. Cookies in themselves cannot personally identify the user (although they may contain the user’s IP address), but they allow them to recognize the user’s browser, capture and store certain data (user operating system, domain name of the website from which the website was linked, among others). Ôtentik & Proud Inc. reserves the right to use the services of third parties to analyze and understand the users of the website, who may not use the information collected for purposes other than improving the services of Ôtentik & Proud Inc..
The use of the Website by the user implies knowledge and full approval of the Privacy Policy of Ôtentik & Proud Inc. and the Terms and Conditions of Ôtentik & Proud Inc., if applicable. Similarly, the user accepts the Privacy Policy of Ôtentik & Proud Inc. and the Terms and Conditions of Ôtentik & Proud Inc. by completing the request for services.
Changes – Is this the most recent version?
This is the current version of the Privacy Policy of Ôtentik & Proud Inc., updated on September 01st, 2023. Ôtentik & Proud Inc. may at any time and without notice, modify this Privacy Policy. These changes will take effect as soon as they are published on the Website or as soon as they are notified to users by any means, whichever comes first. The user must keep himself informed of the conditions included here by entering periodically.
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